Congratulations Melanie, you have proven yourself so capable and understanding in your cooperation with Limelight Theatre.
You have already established a close rapport with our most valued patrons. The feedback from these wonderful supporters of our local community theatre has been astounding.
Congratulations again, you will prove to be a wonderful asset to our wonderful club.
2023
Melz at TAZ Tix has been amazing to work with.
Not only is her customer service above and beyond, her aide in helping promote our shows across the TAZ and theatre networks is incredible.
TAZ works with our systems and is a wealth of knowledge and support in this area, we would highly recommend their services to any club or theatre!
2022
I have had the pleasure of working with Melanie from TAZ Tix for over 5 years, during which time TicketThis provided ticketing technology to the TAZ Tix ticketing agency.
Throughout the years of working with Mel, I can honestly say she was always a pleasure to work with. Mel’s willingness to support her customers and work through any ticketing issues with our support team was second to none.
If you are looking for a ticketing partner that will promote your event and support you and your customers with exceptional service, you will find that Mel is always positive, proactive and customer-focused.
I am confident that you will be exceptionally happy to have TAZ Tix and Mel on your side.
2022
Playlovers engaged Melz at TAZ Tix part way into our season of “My Mother Said I Never Should” at the Old Mill Theatre to assist with ticketing.
She handled all phone bookings and queries – we transferred our mobile phone to her. We use Trybooking (which is very convenient for us) and so it was easy to give Melz access so she could make/change bookings. Not only did this relieve us from dealing with phone calls but she promoted the show to her extensive network which brought in new customers. Dealing with Melz has always been easy. She is very friendly, positive and has good ideas. I would have her fulfil this role in Playlovers’ future productions. ~ Marie Corrigan, Playlovers
2022
Pymble Players Inc (Sydney) signed up with Melanie at TAZ Tix a few years ago, following a strong recommendation from another Sydney group working with her. We are a community theatre group staffed only by volunteers. Initially she handled all our phone enquiries and bookings using the SABO ticketing system. She quickly endeared herself to us and our patrons with her excellent service.
In 2018 we handed over the processing of our 2019 subscription season to Mel and once again the transition was fabulous, with Mel handling our hundreds of subscriptions, all of which were processed by her.
When COVID struck in 2020 we were able to rely on Mel without hesitation to handle our enquiries and process refunds when requested. Later that year we moved to a new ticketing platform, Ticket Search, and Mel made sure she was up to speed with this system ready for us. In 2021 we were very happy to be back on stage (with limited seating) and then lockdown hit right near the end of our second season. Mel once again excelled under pressure, juggling the pandemic issues, not just for us, but for a range of organisations. We are off and running in 2022 and Mel continues to be our key point of phone contact – especially for our large group organisers and our many audience members who love to chat to a “real person” to make their bookings.
In a nutshell – Mel provides exceptional customer service to our patrons and us. She goes out of her way to find solutions and keeps me posted on everything I need to know. With TAZ Tix located in Perth, it means our patrons can enjoy personal contact after our east coast business hours.
2022
TAZ Tix are a valued member of our marketing and promotions team. Customer service is the best, wonderful to work with, always available to help. Melz responds immediately and professionally to requests made and has managed the turbulent Covid times with the utmost professionalism.
We are always impressed with her flexibility to accommodate both our and our clients’ requests. Thanks for the on-going support Melz.
2022
I would like to thank Melanie DeCull from TAZ Entertainment for the huge effort she has put in for Melville Theatre this year. She has dealt with re-ticketing, cancellations and refunds with tremendous grace and has been an absolute gem through it all. ‘The Dresser’ was closed down twice and in terribly sad circumstances. Melz has handled all the queries and been a great support to me and to everyone involved. Thanks Melz! You’re a treasure!
2021
Melz at TAZ Tix has been managing ticketing for Harbour Theatre for longer than I’ve been a part of the group. She has always done so in a welcoming, efficient manner. It’s no exaggeration to say that 2020 was a tumultuous year for everyone—including live theatre. Shows were closed mid-season, notifications had to be circulated, patrons had to be contacted and refunded. TAZ Tix managed this with speed, efficiency, and courtesy. As restrictions eased, live theatre was presented with the obstacles of reduced capacities and social distancing. TAZ Tix took this in its stride, initiating a practice of spacer-seating and audience-adjusting so as to optimise patronage without compromising safety. TAZ Tix was of immense help before, during, and after the pandemic. Melz dealt with new challenges as they arose but maintained professionalism, communication, and respect for customers. We are grateful for her assistance and experience.
2021
The Beverley Amateur Dramatics have been using TAZ Tix since the inception of our group. Mel has always been accommodating and has gone above and beyond her duties for us. She has been an amazing ticket merchant and advertiser – I really can’t recommend her enough 
Thank you for everything you have done Mel – it really is appreciated 
2021
Melville Theatre asked TAZ Tix to take over our ticketing in 2020 and they have successfully managed three seasons for us to date. Melanie has dealt with the difficulties of bookings in a Covid world and has gone over and above in helping our audience members with their queries. Having TAZ Tix on our team has provided us with a smooth and efficient solution to our booking needs.
2020
Your customer service is above & beyond all expectations.
2020
You’re too good Melz. Many Thanks.
2020
We were thrilled with the excellent service we received from TAZ Ticketing in providing ticketing requirements for the Nationals Calisthenics Championships held in July 2019. We required over 3500 pre‐booked seats to be allocated to over 10 different competition events with the remaining 2000 plus seats sold online for these events.
The complicated seating requirements were handled professionally and efficiently with prompt communication from Melz, the Ticketing Consultant. We were very happy with all aspects of our dealings with TAZ Ticketing and would highly recommend TAZ Ticketing to anyone who requires ticketing for an event.
Thank you Melz, you were fantastic!!
2019
We’ve had some really nice comments made about your cheerful, efficient service! If our patrons are happy, then so are we. Many thanks.
2016
It has been a pleasure working with you on a personal level and you have been a great benefit to Pymble Players and our patrons.
2016
TAZTix are my favourite ticketing company. They are local and can get things done quick and easily. My association with this company goes back 15 years initially doing concerts in the Swan Valley and have been using this quality service ever since. TAZTix incorporate all aspects involved in live theatre, live music, publicity services, live event pages on multimedia and distribution networks throughout the performing arts scene. A can do attitude with an efficient follow up of the process is so important for a promoter to have at his/her disposal.
2019
I have had extensive contact with Mel over the last few years in my role as Box Office Manager for KADS, at all times I have found her to be efficient and helpful. Mel’s attitude is always positive and professional. I have enjoyed all my interactions with her. I have needed a lot of help and training in on‐line ticketing and Mel was always patient and effective in her clear instructions to me. She offered ongoing assistance and was readily available on the phone at all times. At times I have needed to refer customers to Mel for support and they are always very happy with her speedy assistance and most pleasant manner. Personally I cannot speak highly enough of her integrity and determination to always give her best to any task. I have no hesitation in recommending Mel for any position or endeavour.
2019
Harbour Theatre has been using TAZTix for their booking system since 2013 and cannot speak too highly of Mel’s service. The transition from volunteers manning the booking line and doing the myriad of jobs required for ticketing was onerous and it was a great relief to let Mel handle our bookings.
She is very capable and only too happy to make time to sort out any issues arising from changes in ticketing, seating or dates and times. It is a pleasure to be able to liaise with Mel at any time and she is always cheerful, accommodating and willing to listen to our needs. Harbour Theatre will be continuing our relationship with TAZ Tix well into the future.
2016
Castle Hill Players approached Melanie and TAZTix to look after phone bookings service for the theatre, to handle the many booking enquires and also processing of the subscription season tickets. We have found Mel to be a great point of contact for our patrons and subscribers, ensuring that all customer phone contact and bookings are handled promptly and efficiently.
Castle Hill Players having no full time employees and an existing booking system we needed a reliable phone booking service and point of contact for our patrons. Mel and TAZTix brought an immediate understanding of who we are and what we required. TAZTix has allowed Castle Hill Players to do what we do best which is produce a great show and lessen the worry of the most important thing we must do – sell tickets.
2014
Cheers TAZ Tix for all your support through Anthony Burgess’ “A Clockwork Orange”! Made life easy, having a ticketing person who is so available to help with any queries & so willing to make this production a seat-selling success!! For sure whatever the next one is, I’ll be coming to you.
2018
Harbour Theatre made the decision to go with TAZTix for their 50th Anniversary year and due to the excellent service we have received TAZ will continue to carry out our bookings. During the set-up process the principal – Melanie DeCull was extremely helpful, supportive and went out of her way to assist with our particular requirements. The bookings ran smoothly and we played to packed houses. We also had great feedback from our patrons regarding the bookings process. We would recommend TAZ to any theatre wanting an easy, efficient and cost-effective alternative to in‐house bookings.
2013
TAZ provides a great service with a personal touch. They know the industry thoroughly, look after your customers and want your show to succeed.
2011
Groovy Boots Theatre engaged TAZ Tix to handle ticketing arrangements for its professional production of Dimboola in 2010. We found the service to be exemplary with director Melanie DeCull often going above and beyond the call of duty in her services. Not only did she accommodate the booking arrangements over the phone and online with professionalism and enthusiasm, she also had to contend with the fact the play is set at a wedding and presented as dinner‐theatre.
As various shows sold out, she created waiting lists and a database for any future productions.
As co‐director of Dimboola, both myself and fellow director Phil Barnett are in no doubt the sell‐out success was due in no small part due to TAZTix and its absolute commitment to accommodating our theatre’s requirements, as well as the audience’s. TAZTix will be our first port‐of‐call for any productions staged by Groovy Boots Theatre in the future.
2011
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